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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Grant Parrish

Grant Parrish

June 14, 2025

5  out of  5
rating by Grant Parrish
"Been with State Farm for a while now and Joan’s team has always been kind and efficient. Additional appreciation to Kiera who helped me with my policy questions today!"
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Susan Jensen

June 13, 2025

5  out of  5
rating by Susan Jensen
"I've been a client at Joan Roisum's State Farm Insurance agency for many years. Always have gotten quick responses. A special shout out to Shannon Denoma who has been quite helpful whenever I've had questions, issues, etc."
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mohamed Ali

June 12, 2025

5  out of  5
rating by mohamed Ali
"We have been with State Farm insurance and Joan Roisum for about 20 years. Joan Roisum, Shannon Denoma and all staff are professional and courteous. Shannon Denoma was wonderful on helping me with my request. We received fast and excellent service. Very satisfied. Thank you."
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Carolyn Duffy

June 9, 2025

5  out of  5
rating by Carolyn Duffy
"We have been with State Farm and Joan Roisum for over 25 years. She has an excellent staff who respond quickly and are able to help In just about every circumstance. Nicole has been very attentive whenever we’ve had a need or question. Joan is always just a call away, as well, but it is nice to know that her office staff is capable of handling things. Thank you!"
We responded:
"We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. "
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Robert Nelson

June 7, 2025

5  out of  5
rating by Robert Nelson
"Great team, fast response for anything needed and always know exactly who I am when I call! You won’t get lost in the shuffle and always get personal attention and service!!"
We responded:
"Thank you, Rob, for the great review. We are thankful for the many years we have been able to protect your family! "
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Vicki Gresham

May 21, 2025

5  out of  5
rating by Vicki Gresham
"We recently purchased insurance for a rental property. Jack was very informative and patient, answering all of our questions and guiding us through the process of selecting appropriate coverage. Thank you for your time and attention."
We responded:
"Thank you for your review and placing your trust in State Farm. Your business is greatly appreciated!"
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Bradley Winter

May 19, 2025

5  out of  5
rating by Bradley Winter
"A great insurance company with a top notch team. You will be hard pressed to find another in the Twin Cities with the responsiveness and attention to detail that Joan and her staff provide."
We responded:
"Thank you so much for the kind review. We love working with you and will continue to be here anytime you need us!"
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Kami Bauer

May 18, 2025

5  out of  5
rating by Kami Bauer
"Amazing customer service! Kiera is so helpful and knowledgeable!"
We responded:
"Thank you Kami! Kiera is big asset in our Agency!"
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Tracie Hanson

May 16, 2025

5  out of  5
rating by Tracie Hanson
"I have been with this agency since I was 16, now in my mid-50's. This agency has always treated me with professionalism, respect, compassion but most importantly when we have had to make a claim, I have NEVER had an issue getting my claim covered. My primary contact is Nicole, she is wonderful, patient and always gets back to me in a timely fashion to assist with whatever questions or needs I have, the customer service is top notch! If you are looking for an agency that is outstanding look no further!"
We responded:
"Thank you, Tracie, for the glowing review! Your family's business and loyalty are greatly appreciated!"
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Susan Blaske

February 26, 2025

5  out of  5
rating by Susan Blaske
"Prompt, Thorough and Professional! Happy to recommend!"
We responded:
"Thank you for your business and the 5 Star Review! "
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Angie Keenan

January 29, 2025

5  out of  5
rating by Angie Keenan
"Their customer service has been absolutely incredible. I've had all sorts of questions and they're always answered quickly, and with detail to make sure all ends are answered. Nicole has been wonderful help with countless questions as well! Glad to have joined their insurance!"
We responded:
"Thank you for your kind words about Nicole. We appreciate your business!"
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LaToya Tanise

January 19, 2025

5  out of  5
rating by LaToya Tanise
"The service at Joan Roisum - State Farm Insurance is always caring and intentional! I appreciate the thoughtfulness and attention that is always provided. My recent interaction with Nicole for home owner insurance for a new home was seamless. Thank you for the continued great service, nine years and more to go!"
We responded:
"Thank you for the thoughtful review and your loyalty to us! Your business is MUCH appreciated. Enjoy your beautiful new home!"
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Hazel Reinhardt

January 15, 2025

5  out of  5
rating by Hazel Reinhardt
"Excellent service and a prompt response to my call."
We responded:
"Thank you, we are always happy to help!"
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Gary Klaith

January 3, 2025

5  out of  5
rating by Gary Klaith
"We have had a Deer hit the side of the car, to a plumbing issue involving our Condominium, a binder needed in a short period of time! State Farm & the support of Joan, Nicole & the rest of the staff have always been there for us! Thank You"
We responded:
"Thank you for the great review. It has been our pleasure to serve you!"
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Peter Dixon

December 6, 2024

5  out of  5
rating by Peter Dixon
"Great experience with Nicole, solved my issue immediately with a friendly, supportive attitude!"
We responded:
"Hi Peter! Thank you for being a customer for 40+ years. It has been an honor to serve your family!"
Profile photo of David Ambriz

David Ambriz

December 6, 2024

5  out of  5
rating by David Ambriz
"I have been with State Farm for over 30 years and Joan’s office has been the very best agency that I’ve felt with. Timely communication and quick response is always appreciated. Shout out to Nicole as well who helped me add my daughter to my policy quickly and easily!"
We responded:
"Hi David! Thank you for the great review and your loyalty to our office and State Farm. We appreciate your business!"
Profile photo of Graham Gnos

Graham Gnos

November 26, 2024

5  out of  5
rating by Graham Gnos
"Joan and Nicole are amazing and ALWAYS take care of all of our family's insurance needs! Been with them for a long time and would never make a change."
We responded:
"Your loyalty does not go unnoticed! Our team is happy to help at any time. Thank you Graham!"
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Megan Anderson

November 23, 2024

5  out of  5
rating by Megan Anderson
"Kiera was amazing! She was so kind and so helpful. Amazing customer service!"
We responded:
"Kiera is the best! Thank you for the great review."
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Jeanelle Rasmussen

November 22, 2024

5  out of  5
rating by Jeanelle Rasmussen
"I highly recommend Grace Lehman as an insurance agent! She is prompt, friendly, and very helpful!"
We responded:
"Thank you Jeanelle for the kind review. Grace and the entire team are always ready to help!"
Profile photo of William Klein

William Klein

November 22, 2024

5  out of  5
rating by William Klein
"Joan and Nicole were extremely helpful in getting my lake home covered. I have been with State Farm and Joan for over 25 years and service is always great. Bill"
We responded:
"Thank you for the 5 star review! We're grateful to have you as a valued and loyal customer. "
Profile photo of Will Greiner

Will Greiner

November 13, 2024

5  out of  5
rating by Will Greiner
"Joan took the time to understand my needs and explained everything in straightforward language. I felt fully informed about my situation. When I had to file a claim they were with me every step of the way and made the process quick and stress-free."
We responded:
"Hi Will! Thank you for the 5-star review! It has been my honor to serve your family's insurance needs for 20+ years. "
Profile photo of Katalin Vastag

Katalin Vastag

November 7, 2024

5  out of  5
rating by Katalin Vastag
"Awesome service as always. Nicole is great. Love State Farm !"
We responded:
"Hi Katalin! Yes, Nicole is great! Thank you for the kind review and your loyalty to our agency. It has been an honor to work with you for so many years. "
Profile photo of Mark Komen

Mark Komen

October 29, 2024

5  out of  5
rating by Mark Komen
"Nicole was easy to work with, kept us informed, was quick to respond to our questions and followed through on getting our policies pulled together. Thanks Nicole!"
We responded:
"Thank you for the great review! Nicole is the best and we are thankful for her outstanding customer service. "
Profile photo of Donna Schnerk

Donna Schnerk

October 25, 2024

5  out of  5
rating by Donna Schnerk
"Wonderful customer service from every member of this team! Very knowledgeable, friendly and responsive! Nicole Mitchell was very helpful today."
We responded:
"Thank you, Donna! We are so glad you have a great experience with us. We train hard to make sure our team operates efficiently.... glad to know it is working!"
Profile photo of Brent Thronson

Brent Thronson

October 25, 2024

5  out of  5
rating by Brent Thronson
"Great group to work with, Nicole is always available for questions and help. Strongly recommend!"
We responded:
"Thank you so much for the review! We are happy to help you and your family with all your insurance needs!"